Returns

We hope you love your new product. But if for any reason you're not entirely satisfied, it's super simple to make returns with our 30-day return policy.

Within 30 days of receiving the product, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item.

Return shipping should be paid at the customer’s expense and will need to be arranged by the customer. 

To return the product, you must have not only a product number but also the label of your package.

However, in specific cases (e.g. if the item was delivered with pre-existing factory defects) we will cover the cost of shipping the item back to us. Please contact us to see if you're eligible for the free return option.

For more information, read our Shipping and Returns Policy. If you have any questions about our returns process or would like to return an item, you may email us at hello@unocasa.com.

In order to receive a refund, the tracking information of the returned item should be sent to: hello@unocasa.com and the package should be sent to the correct return address depending on your location.

Return Address for US parcels:

Return Address for CAN parcels:

Ventmere Ltd. - GDSMARTBRAND

145 Idema Rd

Markham, ON

L3R1A9

CA

Return Address for UK parcels:

Johnston Logistics Ltd. UK

Unit 12 Harling Road, Snetterton,

Norfolk, NR16 2JU,

United Kingdom

Return Address for EU parcels:

WETRON Logistics BV

Graafschap Hornelaan 139a

Weert, 6001AC

Netherlands