We offer free shipping in the US & EU* Learn More

Shipping policy

Uno Casa ("we" and "us") is the operator of (https://unocasa.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there could be stock discrepancies and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products, and contact you about whether you would prefer to wait for the backordered item to be restocked or to receive a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on the items’ packaging weight and dimensions as well as the destination of the items in the order. Payment for shipping will be collected during the purchase.

The purchase price will include the customer’s final costs for shipping.

3. Estimated Shipping Times

Location Order Processing Delivery
Location 1-2 Days 3-5 days
Location 1-2 Days 3-5 days
Location 1-2 Days 3-5 days
Location 1-2 Days 3-5 days
Location 1-2 Days 3-5 days

4. Returns

We hope you love your new product. But if for any reason you're not entirely satisfied, it's super simple to return with our 30 day returns policy.

Within 30 days of receiving the product, simply send back the items that you want to return and we will replace them or refund the amount you paid for the item.

Return shipping should be paid at the customer’s expense and will need to be arranged by the customer. 

However, in specific cases (e.g. if the item was delivered with pre-existing factory defects) we will cover the cost of shipping the item back to us. Please contact us to see if you're eligible for the free return option.

For more information, read our Shipping and Returns Policy. If you have any questions about our returns process or would like to return an item, you may email us at hello@unocasa.com.

In order to receive a refund, the tracking information of the returned item should be sent to: hello@unocasa.com and the package should be sent to the correct return address depending on your location.

Return Address for US parcels:


Return Address for CAN parcels:

Ventmere Ltd. - GDSMARTBRAND

145 Idema Rd

Markham, ON

L3R1A9

CA

Return Address for UK parcels:

Johnston Logistics Ltd. UK

Unit 12 Harling Road, Snetterton,

Norfolk, NR16 2JU,

United Kingdom

Return Address for EU parcels:

WETRON Logistics BV

Graafschap Hornelaan 139a

Weert, 6001AC

Netherlands


5. Delivery Terms

5.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

5.2 Transit Time Internationally

Generally, orders shipped internationally (EU countries included) are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you choose your courier at checkout.

 
5.3  Dispatchment of Items

Orders placed before 12 AM - PDT (UTC-07) Monday-Friday will be dispatched the same day, anything placed after that time will be dispatched the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take all possible steps to ensure shipment delays are kept to a minimum.

5.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

5.5 P.O. Box Shipping

Uno Casa ships to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

5.6 Military Address Shipping

We do not ship to military addresses. 

5.7 Out of Stock Items

If an item is out of stock, we will cancel and refund the amounts for the out-of-stock items and dispatch the rest of the order.

5.8 Delivery Time Exceeded

If your items have not arrived by the expected delivery dates, please contact us so that we can conduct an investigation.

6. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates available from the shipping provider.

7. Parcels Damaged In Transit

If you see that a parcel is damaged in-transit, if possible, please refuse the parcel from the courier and get in touch with our customer service. If a damaged parcel has been delivered without you being present, please contact customer service for advice on how to proceed.

8. Duties & Taxes

8.1 Sales Tax

American sales tax and Canadian GST/HST will be calculated and added to the order total based on the item total at checkout. 

VAT for EU countries is included in the price of goods displayed on the website.

8.2 Import Duties & Taxes

Import duties and taxes for international shipments may need  to be paid upon arrival in the destination country. This varies by country, and Uno Casa encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Uno Casa at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

9. Cancellations

We accept cancellations at any time before orders have been dispatched.  If your order has already been dispatched, please refer to our refund policy.

10. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

10.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

10.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

11. Customer service

For all customer service enquiries, please email us at hello@unocasa.com

 

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